Terms & Conditions

1. Introduction & Acceptance of Terms

1.1 These Terms and Conditions apply to the use of this Website and to all orders placed through it.

1.2 By accessing this Website or committing to a transaction, you agree to be legally bound by these Terms and Conditions.

1.3 These Terms and Conditions do not affect your statutory rights.

1.4 If you have any questions regarding these Terms and Conditions, please contact us in writing or by email using the contact details provided on the Website before placing your order.

2. Your Order

2.1 You may place an order by selecting goods or services from our Website and completing the checkout process.

2.2 You may review and amend your order before committing to purchase.

2.3 Upon submission, you will receive an acknowledgement confirming receipt of your order and a unique order number.

2.4 This acknowledgement does not constitute acceptance of your order.

2.5 A legally binding contract is formed only once payment has been authorised and we have confirmed availability of the goods.

3. Prices & VAT

3.1 All prices include VAT at the applicable rate unless stated otherwise.

3.2 Any change in VAT rates between the date of order and delivery may affect the final price payable.

3.3 The VAT amount and our VAT registration number will be shown on your order documentation.

4. Payment

4.1 Full payment for goods and services is required at checkout unless otherwise agreed.

4.2 Payment is processed securely via our payment provider.

4.3 No debit or credit card details submitted online are stored directly by us.

5. Products

5.1 All products are supplied in accordance with applicable industry standards.

5.2 Products are sold subject to their individual product descriptions, which may include specific conditions relating to delivery, warranties, and after-sales service.

5.3 While we aim to ensure accuracy, product details and prices may change before order confirmation.

5.4 Prices are confirmed only once your order has been accepted.

6. Delivery & Access Requirements

6.1 You are responsible for ensuring safe and adequate access to the delivery location.

6.2 Access must be clear of obstructions, and sufficient space must be available.

6.3 If access is deemed unsafe, delivery may be refused or rescheduled, and additional charges may apply.

6.4 If you are unavailable at the time of delivery, you must contact us within 24 hours to rearrange.

7. Delivery Times

7.1 Delivery dates are estimates only and are provided in good faith.

7.2 We are not liable for delays beyond our control.

7.3 Time of delivery is not of the essence unless agreed in writing.

7.4 If no AM or PM delivery slot is selected during checkout, delivery may arrive anytime during the day.

7.5 AM and PM delivery slot requests are optional premium services and are charged additionally.

8. Returns, Refunds & Cooling-Off Period

8.1 You have the right to cancel your order within 14 days of receiving goods.

8.2 Returned goods must be unused, unopened, and in their original packaging, and must be returned within 14 days at your own cost.

8.3 Refunds will be issued within 14 days of receiving returned goods.

8.4 We may deduct for any loss in value caused by excessive handling.

9. Made-to-Order / Special Orders

9.1 Made-to-order or customised items are not eligible for cancellation once production has begun.

10. Mattresses & Hygiene Products

10.1 Mattresses and toppers that have been unsealed are non-returnable unless faulty due to hygiene reasons.

11. Damaged or Faulty Goods

11.1 Any issues must be reported within 48 hours of delivery.

11.2 We will arrange inspection and replacement where appropriate.

12. Additional In-Store & Delivery Terms

Order Details: Customers must check all order details, including model, colour, size, and type. It is the customer’s responsibility to ensure the goods meet their requirements, including checking measurements for doorways and staircases.

Returns: Returns are not normally accepted if goods do not fit. Sizes may be approximate, and metric equivalents may be used. After 24 hours, cancellations may incur a fee of 20% of the order value or loss of deposit.

Payments: Goods in stock or available within one week must be paid in full at the time of purchase. In other cases, a minimum deposit of £100 or 20% (whichever is greater) is required. We reserve the right to charge interest on overdue balances and recover any associated costs.

Delivery: Delivery is a separate service and charge. All delivery dates are estimates. Goods are delivered to the front door. Delivery upstairs is at the driver’s discretion and depends on access and space.

Postcode Surcharges: Certain postcode areas may require additional delivery charges due to courier coverage, fuel surcharges, or distance.

• Highlands: AB, IV, KW, DD, DG, PH, PA20-38
• Cornwall: TR, PL, EX, TQ, TA
• Scotland: G, ML, KA, FK, KY, EH, TD, PA1-19
• England: LN, NR, IP, CO, CM, SS, ME, CT, TN, BN, PO, SO, BH, DT
• Wales / Cumbria: SA, LD, SY, LL, CA, LA
• London Congestion Areas: N, NW, W, WC, E, EC, SE, SW
• Isle Areas: KW1-14, IV40-56

Additional surcharge amounts will be confirmed before delivery, where applicable.

Collection & Recycling Services:

• Mattress Collection & Recycling: £55 for the first mattress.
• Additional mattress collection items: £40 each.
• Base / Divan Base Collection & Recycling: £40.
• Divan Set Collection & Recycling (mattress and base together): £95.
• Headboard Collection & Recycling: £35.

Cancellation Charges: If an order is cancelled for any reason after delivery or collection services have been arranged, delivery charges and collection/recycling charges are non-refundable.

Important: Goods will only be delivered upstairs if staircases and rooms are cleared of fragile items. We are not responsible for any damage within the property.

Storage: Goods must be collected within one week of notification. Storage charges may apply thereafter.

Guarantee: All products are guaranteed for 12 months against manufacturing faults.

Showroom Models: Display items are sold as seen and may not be in perfect condition.

Care Instructions: Mattresses should be rotated regularly. Divans should not be overloaded. Any issues must be reported within 24 hours.

13. Force Majeure

13.1 We are not liable for delays caused by events beyond our control.

14. Order Refusal & Cancellation

We reserve the right to refuse or cancel orders in situations including but not limited to:

• Stock unavailable
• Incorrect pricing
• Payment failure

Refunds will be issued within 30 days where applicable.

15. General

15.1 No compensation shall exceed the amount paid.

15.2 These Terms constitute the full agreement between you and us.